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Your impact

As part of the Digital Team, you’ll make it easier for customers to understand their options, complete their tasks and make confident decisions across our websites, apps, customer portals and AI-powered experiences.

You’ll take ownership of content initiatives from discovery to delivery, working closely with Service Designers, UX/UI Designers, UX Researchers, Product Owners, Developers and business stakeholders.

Your mission? Make every interaction clear, consistent, accessible and trustworthy.

What you’ll do:

Create content that works

• Write and optimize UX copy in Dutch and English for digital journeys, self-service flows and AI-powered experiences.
• Turn complex business and technical information into simple, actionable language.
• Craft thoughtful content for error messages, empty states and complex customer scenarios.
• Improve existing content using customer feedback, analytics and usability testing.

Champion content quality and consistency

• Develop and maintain content guidelines, terminology, tone of voice and reusable content patterns.
• Ensure content meets accessibility, plain language and inclusive communication principles.
• Act as the quality gate for customer-facing content.
• Identify content gaps, challenge assumptions and drive continuous improvement.

Bring teams together

• Collaborate with multidisciplinary teams to connect business objectives with customer needs.
• Partner with the French UX Copywriter to align content standards and deliver a coherent multilingual experience.
• Promote content design best practices and help evolve the way teams work together.