Introductie
Our client is a key player in the telecommunications industry in Belgium and Luxembourg. They provide residential customers with both postpaid and prepaid mobile telecom products and services. In the business sector, they offer DSL fixed network telephony, high-speed internet, and a range of integrated communication solutions, including mobility and connectivity services. Additionally, our client serves as a wholesale provider, granting access to its infrastructure and service capabilities to wholesale partners.
Functie
Are you a customer service professional who excels in fast-paced, high-pressure situations? As a Judicial Coordinator in the Customer Service department, you will be the primary point of contact for law enforcement and emergency services within your team, ensuring they receive the critical information they need quickly and efficiently. You will manage sensitive requests, deliver outstanding service, and contribute to public safety, all while working in a dynamic, 24/7 environment. Key Responsibilities: Support Legal Authorities: Manage requests from law enforcement, courts, and government agencies, ensuring timely and accurate responses to maintain legal compliance and address urgent matters. Emergency Assistance: Serve as the first point of contact for emergency services (100, 101, 112), providing immediate support during critical situations, including after hours, weekends, and holidays. Confidentiality & Compliance: Protect sensitive information, sharing it only as required by law, while ensuring all actions are in strict adherence to legal requirements. Phone Tap Management: Oversee the process of activating and deactivating phone taps, ensuring all requests are handled in accordance with legal standards. Track Issues & Report: Monitor and document incidents affecting Orange’s services, such as IT or network issues, and ensure prompt follow-up for quick resolution. Crisis Response: Be prepared to act during national emergencies (e.g., terrorist threats, natural disasters), coordinating communication and sending public alerts as needed. Reporting: Prepare and submit detailed reports to relevant authorities, keeping them informed on ongoing legal matters.
Functie-eisen
Are you the person we are looking for? Customer-Focused: You have a strong background in customer service and are dedicated to helping others with clear communication and a friendly, approachable attitude. Calm Under Pressure: You remain composed and efficient even in high-pressure situations, ensuring tasks are completed effectively despite busy or stressful circumstances. Organized & Proactive: You excel at managing multiple tasks, staying organized, and taking initiative to resolve issues before they escalate. Tech-Savvy: You are comfortable using various software tools and have a willingness to learn new systems as needed. Flexible & Available: You are open to being on standby 24/7, including evenings and weekends, to respond to urgent needs and emergencies. Fluent in French, Dutch, and English: You can confidently communicate in all three languages, enabling you to engage with a diverse range of authorities and stakeholders. Why Should You Join Us? Make a Difference: Your work will have a direct impact on public safety and help ensure the seamless operation of essential services. Dynamic Work Environment: Thrive in an exciting, fast-paced setting where every day brings new challenges and opportunities. Team Collaboration: Be part of a supportive team that values clear communication and works together to achieve shared goals. Work-Life Balance: Benefit from competitive compensation and flexible options that help you maintain a healthy work-life balance. Specific Requirement: A positive security clearance from the National Security Authority is required for this role. Our HR team will guide you through the process once your contract is signed.
Aanbod
Discover Our Offer! We offer a competitive compensation and benefits package, including: A market-leading salary Performance-based bonus Standby compensation Transportation allowance Meal vouchers 32 days of annual leave Pension plan Life insurance and accident coverage Hospitalization insurance We also believe that the little things matter, so we provide: 60% home working flexibility Use of a mobile phone and free mobile subscription Access to a company restaurant Join us and enjoy a comprehensive benefits package designed to support your well-being and work-life balance!
