Teamleader

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Teamleader
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Customer Service

Teamleader

Introductie

Spring Professional is looking for a Customer Service Team leader.

Functie-informatie

As Customer Service Team leader you:

  1. Like guiding and motivating people and working towards common results in a dynamic environment;
  2. Manage a team of Customer Service Representatives (CSR) and ensure effectiveness of the daily operations within our B2B-department within Customer Experience.

How does your day looks like as Team Leader?

  • You are a natural people manager, motivating, coaching, evaluating and guiding your team members sounds like music in your ears. At Orange you are responsible of a team of around 15 team members;
  • You are end-to-end responsible for your team and detect areas of development in your team.
  • You initiates necessary actions in order to improve the customer satisfaction or operational efficiency;
  • You regularly collaborate with other teams… in our fast moving environment we have a lot of new projects that we have to implement. As team leader you evaluate and anticipate the possible impacts of these projects on your daily business. Together with our process team, you make sure that the processes remain updated. In order to have an efficient planning, you work together with our planning & forecast meeting;
  • You communicate objectives to the team and take all necessary actions to reach the defined objectives and to maintain the Service Level Agreement;
  • As Team Leader you are also closely involved in the recruitment process of new team members.

Functie-eisen

Interpersonal skills

You are a born listener and a very good communicator in Dutch, French and English. The customer is in the center of all your actions. You also have the needed analytical skills to analyze the activities of your team and to propose process improvements where needed.

Inlichtingen bij

Kim Van Hemelrijck

kim.van.hemelrijck@springprofessional.be

02 435 60 07

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Dit veld is verplicht!
Dit veld is verplicht!
Dit veld is verplicht!
Dit veld is verplicht!
Dit veld is verplicht!
Dit veld is verplicht!
Dit veld is verplicht!

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