IT Support engineer

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IT Support engineer
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Customer Service

IT Support engineer

Function information

EBC demonstrations availability: make sure that all demos are 100% available through periodic testing

  • Periodically test the demonstrations
  • Daily checklists to check the whole infrastructure: cables, screens, features …
  • Make sure that all demonstrations are available

Devices health and configuration: properly configure demo devices to ensure a seamless user experience on both hardware and software

  • Daily check, or implement automatic method for cleaning the Windows 8 and Windows Phones devices from customer-installed software, as well as any other vestiges of usage
  • Make sure devices have a consistent, pre-configured settings and adjust them to customer requirements when applicable
  • Periodically perform hardware checks to verify power connections and organize the device bars

Demonstrations implementation: Implement and maintain the demonstrations and manage relationships with partners when involved

  • Make sure that the demonstrations are updated regularly following the requirements coming from the EBC Technology Program Manager: simple updates or new demonstrations
  • Work closely with the EBC Technology Program Manager to increase efficiency in demonstrations implementation:
  • reduce “time-to-demo”, make sure that once an implementation is started, it is completed.
  • Make sure that implementation is documented to insure maximum reactivity in case of issue: architecture diagrams,
  • connectivity …
  • Primary interface for demonstrations providers

Global EBC network availability: make sure that the infrastructure of the EBC is 100% operational, including AV and CMS systems as well as wireless networks for example

  • Primary contact in case of issue in the EBC network – IT or non-IT
  • Document the network of the EBC
  • Manage CMS system
  • Manage AV system
  • Manage the IT infrastructure
  • Primary interface for infrastructure partners (IT, AV, CMS..)

IT support for the EBC team:

  • Provide IT support on laptops, devices
  • Make sure that the IT devices are compliant with updates, upgrades, new tools
  • Manage IT infrastructure availability: printers, SharePoint, access to tools…
  • Primary interface to the Microsoft IT team

Requirements

  • Good IT skills and minimum 3-5 years’ experience in a IT support
  • environment
  • Knowledge of AV systems like Crestron is a big plus!
  • Eagerness to learn/understand and configure IT devices and tools from different vendors that integrate in Microsoft solutions.
  • Analytical mind and capable of quickly solve IT related problems (on site / daily part of the job).
  • Team player with a “positive / can do” mentality that can handle stress.
  • Flexibility in working hours (during business hours (starting early or staying late) in agreement with other team members)
  • Fluently speaking and writing English is a must.
  • Deep knowledge of Networking / Windows client / Windows server configuration
  • Good knowledge on collaboration technologies of Microsoft and how to configure them
  • Familiar with cloud solutions of Microsoft like O365 and Azure

Offer

We offer the opportunity to work in dynamic and challenging environment driven by passion. You receive a competitive salary package, including extra-legal advantages.

Send us your resume: maarten.van.den.houte@springprofessional.be

Information

Maarten Van den Houte

maarten.van.den.houte@springprofessional.be

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