Company/Department

Our customer is one of the global leaders in cabling solutions. You will be part of the Customer Service Team and you will actively support the Sales Team.

Function information

Sales functions

• Works closely with the local sales force to understand and capture customer context and needs (environment, competition, decision making process, key decision makers…)
• Identifies specifications and product solutions (technical & commercial including delivery conditions)
• Supports partners with product technical information
• Works with the local sales team to set prices and margins according to sales guidelines
• Prepares and issue quotations in respect of bid processes and approval rules
• Follows customer decision making process with the local sales team
• Manages the interface with local Sales Representative (KAM if relevant) to maximise opportunities
• Exchanges customer and market data
• Administration and analyse functions
• Checks conformity with defined processes (RFQ, order, follow up, sign off procedures…)
• Follows result and update commercial data base (opportunities, quotations, activities, sales forecast, …)

Expected results

• Close contact with the customer
• Fully supportive to the customer and the organisation
• Delivery of correct offers : response time for enquiries within 24-48 hours; respecting deadlines for tenders

Requirements

• Customer relationship
• Products and services knowledge
• Implementation of satisfaction measurement (level 3)
• Reporting and alert skills (level 3)
• Global team player (level 3)
• Language skills: NL, FR, EN any other language is an advantage
• SAP, Excel, Word
• Good knowledge of transport and export WW

Offer

An internal contract with an attractive salary and several fringe benefits.